Support Desk
If you encounter any problems, please check the "In this case" section first. Also, please check the connection status and functions of
Internet environment
Smart phone
Smart home devices
and try reinstalling and reconfiguring the application if necessary.
If the problem persists, please contact us from below.
◇MEMO
If you have any questions about installing the manufacturer's app, creating an account, configuring, or checking the operation of additional devices, please contact the manufacturer's support.
App Support Desk
Smart Home Devices
Smart lock
App
Inquiries about these.
050-3163-8015
10:00-18:00 / Open all year round
Key Troubles
Smart lock (excluding app)
Physical key
Entrance
Inquiries about these.
The phone number may vary depending on the property. Please check "Support > Contact Us" from My Page on the upper right of the app's home page, or contact the management company.
Other inquiries
Problems with the building or facilities
Contract procedures during occupancy, etc.
Inquiries about these.
The phone number may vary depending on the property. Please check "Support > Contact Us" from My Page on the upper right of the app's home page, or contact the management company.