If you encounter any problems, please check the "In this case" section first. Also, please check the connection status and functions of
- Internet environment
- Smart phone
- Smart home devices
and try reinstalling and reconfiguring the application if necessary.
If the problem persists, please contact us from below.
◇MEMO
If you have any questions about installing the manufacturer's app, creating an account, configuring, or checking the operation of additional devices, please contact the manufacturer's support.
App Support Desk
- Smart Home Devices
- Smart lock
- App
Inquiries about these.
050-3163-8015
10:00-18:00 / Open all year round
Key Troubles
- Smart lock (excluding app)
- Physical key
- Entrance
Inquiries about these.
The phone number may vary depending on the
property. Please check "Support > Contact Us" from
My Page on the upper right of the app's home page, or
contact the management company.
Other inquiries
- Problems with the building or facilities
- Contract procedures during occupancy, etc.
Inquiries about these.
The phone number may vary depending on the
property. Please check "Support > Contact Us" from
My Page on the upper right of the app's home page, or
contact the management company.