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- FAQs
FAQs
About the HOMETACT App
- If you have set up restrictions on receiving messages by specifying a domain name, etc., please enable reception of the [@mejsh.com] domain.
- Please check your spam folder, etc.
If you still do not receive the message, please contact us from the "Customer Support" section of the login page, or contact the App Support Desk.
Try the following methods.
things to try in advance：
- Restart your device
- Reinstalling the HOMETACT app
- OS update
Method 1:
Tap the URL link under "Activate account" in the email
Method 2:
Copy the URL link under "Activate your account" in the email, paste it into the address bar of your web browser, and open it.
Method 3 (Android users only):
*On-screen display and operation may differ depending on the device you are using.
- Long press the app icon on the home screen
- Tap "App information"
- Tap "Open by default" (this may be in advanced settings)
- Tap "Open corresponding link"
- Select "Allow apps to open with supported links" (or "Open with")
- Tap "Add link"
- One supported link will be displayed, so check it and tap "Add"
- Return to your email and tap "Activate account"
If the problem persists, please contact the App Support Desk.
[To change your e-mail address]
Please change your e-mail address from "Settings" in "My Profile". (Profile Settings)
[Change your password]
Please reset your password from the login page of the application, or change your password by selecting "Change Password" from "Settings" on "My Profile". (Change Password)
Please reset your password from the login page of the application.
(Reset Password)
Go to the App Store or Google Play and download the HOMETACT app.
[For iPhone users]
[For Android users]
After downloading, follow the "Initial Settings" to set up the application.
It is not supported.
It is possible.
Download the "HOMETACT" app from the App Store or Google Play, and log in with your ID and password.
You can add a new device from "New Device" under "Devices". (Add Device)
This page is a list of devices that can be added.
iOS: ver 13.0 or above
Android: ver 7.0 or above
You will need to follow the instructions in "Resend Setup Email" or "Reset Password" to receive the setup email again.
Once you receive the setup email, please complete the setup within 14 days for account setup and within 1 hour for password reset.
It is not possible to operate the device during a power outage.
However, even if a power failure occurs, the configuration data will not be erased, so the device can be operated as is once stable communication is resumed after recovery.
If communication between the system server and the device is interrupted due to a power outage or an abnormal Internet connection, the device's control panel on the app will be grayed out and the device will be inoperable.
If there is a possible temporary cause, the system will automatically recover, but if the inoperability persists, please contact the App Support Desk.
Please try reinstalling and reconfiguring the app.
If the problem persists, please contact the App Support Desk.
Please check if the device you are trying to register can be added (Addable devices), and then follow the "Add Device" instructions to register it.
If the problem persists, please contact the App Support Desk.
If the device status shown in the app is different from the actual status, please refer this page to refresh the page.
It may take some time depending on the Internet environment. Please refer to this page to refresh the page.
If you change (replace) your Wi-Fi router, you will need to reconfigure each device.
Please contact the App Support Desk.
Automatic login to the app will be cancelled after 30 days. If the app has logged you out, please log in again with your ID and password.
If you fail to login to the app 5 times, your account will be locked. While your account is locked, you will not be able to do the following
- Log in
- Resend Setup Email
- Reset your password
The lock will be automatically removed in 12 hours. Please make sure you do not forget the ID and password you use to login, as they cannot be unlocked by contacting support.
Please update the device from the Device settings or delete the device and re-register it.
The service will be cancelled (account deleted) when you move out.
Locking/unlocking the front door (smart lock)
General
If you go out without the physical key and are unable to operate the application or unlock the door with the passcode (password), you will not be able to unlock the door even if you contact our support.
In addition, if you use a lockout service, etc., you will be responsible for the cost of the service. Please understand this beforehand.
In the case of NinjaLock M, the smart lock may not be able to be activated when the smartphone runs out of charge or when the signal is weak.
In addition, both "NinjaLock M" and "OPELO" may become inoperable when the battery runs out. (If the battery runs out, an emergency lock can be unlocked by connecting a 9V square alkaline battery.)
Always carry a conventional physical key.
There is a possibility that you may not be able to enter your room due to your smart phone battery running out, your smart lock running out of battery, malfunction, etc.
Please take precautionary measures such as carrying a physical key with you at all times or installing a key box to prepare for such an eventuality.
《OPELO》: Can be unlocked with an NFC card or password. (Unlocking using a smartphone is not possible)
《NinjaLock M》: If a passcode is set, it can be unlocked with the passcode without a smartphone.
When using "NinjaLock M" and locking/unlocking from a smartphone, the application must communicate with the server side (Internet). If communication is not possible, operations cannot be performed from a smartphone.
Emergency unlocking is possible by connecting a square alkaline 9V battery. Please refer to the following page for detailed procedures. Also, after emergency unlocking, please replace the battery of the smart lock body immediately.
Please check the following page.
Please check the following
- Is there any foreign matter caught between the door and the frame?
- Is there a foreign object stuck in the hole of the strike (receiving seat)?
Remove the foreign object and try the operation again.
If this does not solve the problem, please contact the Support desk (for other inquiries).
If you continue to use the product without correcting the cause of the problem, it may cause damage to the product.
If you encounter any problems, please check the "What to do in this case" section first.
《NinjaLock M》:
Please check the following connection status and functions, and try reinstalling and reconfiguring the application if necessary.
- Internet environment
- Smart Phone
If the problem persists, please contact the App Support Desk.
《NinjaLock M》
Please check the following
- Make sure that your smartphone is connected to the Internet.
- Check the battery level of the smart lock. You can check the battery level by looking at the battery LED on the smart lock itself. You can also check it from the "Home" or "My Device" page of the app. If the battery runs out, you can use a 9V alkaline battery for emergency operation. For instructions, please see "When Ninja Lock M cannot be unlocked due to dead battery".
If the problem persists, please contact the App Support Desk.
There is a possibility that the battery may be dead.
Emergency unlocking can be performed by connecting a square alkaline 9V battery and entering the passcode. For instructions, please see "When the Ninja Lock M cannot be unlocked due to a dead battery".
Please replace the batteries as soon as possible. (Use four AA alkaline or AA lithium batteries.(Prepare four AA alkaline or AA lithium batteries.)
For instructions on how to replace the batteries, see "Replace battery in Ninja Lock M".
It's time to replace the batteries, so do so as soon as possible. (Use 4 AA alkaline or AA lithium batteries.)
For instructions on how to replace the battery in the smart lock, see "Replace battery in Ninja Lock M".
The batteries used are 4 AA alkaline or AA lithium batteries. Manganese batteries cannot be used.
When replacing batteries, do not use a combination of batteries with different remaining capacities or types. Only one of the batteries may empty first, resulting in damage or unexpected operation.
You can check the battery LED on the Smart Lock itself. It can also be checked from the "Home" or "My Devices" screen of the application.
《OPELO》
It is time to replace the batteries, so please do so as soon as possible. (Please prepare 4 AA alkaline batteries.)
Please refer to "Replacing OPELO Batteries" for battery replacement instructions.
It is time to replace the batteries, so please do so as soon as possible. (Please prepare 4 AA alkaline batteries.)
Please refer to "Replacing OPELO Batteries" for battery replacement instructions.
The batteries used are AA alkaline batteries. Manganese batteries and rechargeable batteries cannot be used.
Rechargeable batteries have a nominal voltage of 1.2V, which is lower than the 1.5V of regular alkaline batteries. Therefore, when rechargeable batteries are used, the voltage will quickly drop below the specified voltage and a sign will appear that the batteries are dead.
When replacing batteries, do not use a combination of batteries with different remaining capacities or types. Only one of the batteries may empty first, resulting in damage or unexpected operation.
Sorry, there is no way to check the battery level in advance.
Unlocking the entrance
《NinjaEntrance》
Please make sure that your smartphone is connected to the Internet.
If the problem persists, please contact the App Support Desk.
About LS Mini Next
Please check the following
- Check that the power of the device is turned on.
- Check the operation of the air conditioner using the standard remote control. If it does not work, please contact the Support desk (for other inquiries).
- If it works from the standard air conditioner remote control but not from the application, please contact the App Support Desk.
You will need to reconfigure the settings.
Please contact the App Support Desk.
You will need to reconfigure the settings.
Please contact the App Support Desk.
You will need to reconfigure the settings.
Please contact the App Support Desk.
The Wi-Fi connection may have been lost.
Please unplug and plug the power cable of LS Mini Next (no need to reconfigure on the app side).
If it still does not recover, please contact the App Support Desk.
About Bath Controller
Please check the following
- Check the operation from the kitchen or bathroom remote control in your room. If it does not work, please contact the Support desk (for other inquiries).
- If it works from the kitchen or bathroom remote control but not from the application, please contact the App Support Desk.
You will need to reconfigure the settings.
Please contact the App Support Desk.
About Smart Curtain
Please check the following
- Check the operation from the remote control of the curtain in your room. If it does not work, please contact the Support desk (for other inquiries).
- If it works from the remote control but not from the application, please contact the App Support Desk.
Please check below.
-
Connect the charger to the charging terminal to charge. If you leave the charger connected for about 6 hours, it will be fully charged. While charging, the charger's LED will light up as follows:
・Red light: Charging
・Green light: Charging complete
●Knowledge
- The charging terminal has a direction. Please insert it in the correct direction.
- Do not use the device while it is powered by the charger except when charging. This will accelerate the deterioration of the built-in battery.
- Check the operation from the remote control of the roll screen in your room. If it does not work, please contact the Support desk (for other inquiries).
- If it works from the remote control but not from the application, please contact the App Support Desk.
You will need to reconfigure the settings.
Please contact the App Support Desk.
About Smart Switch
Please check the following
- Check the operation from the light switch in your room. If it does not work, please contact the Support desk (for other inquiries).
- If it works from the light switch but not from the application, please contact the App Support Desk.
You will need to reconfigure the settings.
Please contact the App Support Desk.
About Smart Speaker
See "Setting up a Google Nest device" "Amazon Echo device settings" or contact Google from this page.
Please refer to "Example of Google Nest Mini voice commands".